How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Spartanburg Roof Replacement to be treated fairly and honestly. If something went wrong, tell us. This page explains how to file a complaint and what happens afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience calling or contacting Spartanburg Roof Replacement
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, work, warranties and customer service. If you have a problem with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback about providers helps us keep the network honest, and providers who repeatedly fall short of our expectations may be removed. Please keep in mind that Spartanburg Roof Replacement cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

How to File

Email info@roofreplacementspartanburg.com and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You Write

We will confirm receipt by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. After that we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

You can reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about a licensed contractor, your state's contractor licensing board may be able to help.

Contact

Email: info@roofreplacementspartanburg.com